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Job Position: Customer Service Representative (CSR)/ Office Assistant

General Description:

We are looking for a full-time, customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, and providing excellent customer care. This includes answering phone calls, waiting on customers, gathering information, and directing them to the appropriate person.

To ensure success you should have good communication skills with a friendly and professional demeanor.

This full-time position offers paid vacation and retirement, with a starting pay of $18.00 per hour.

Essential Functions:

  • First point of contact when customers call or stop into the office
  • Accessing customer accounts and policy schedules
  • Taking and applying premium payments
  • Accurately balancing the daily bank deposit and taking deposits to the bank
  • Making sure daily mail gets out in a timely manner
  • Maintaining and entering data in the agency management system
  • Obtaining accurate information from insureds and giving to the appropriate person
  • Ability to formulate correspondence and e-mails in a concise and accurate manner
  • Ability to work with coworkers, customers, lenders, and the insurance companies we represent
  • Maintain office supplies as needed
  • Maintaining records for licensing and continuing education
  • Other duties as assigned

Qualifications:

  • High School diploma or GED
  • Valid driver’s license
  • A US citizen
  • Excellent communication and customer service skills
  • Ability to multitask
  • Must be organized and detail oriented
  • Basic math, accounting and computer skills, good proofing and editing skills
  • Must possess an outstanding ability to work with the general public and handle customer inquiries and complaints
  • Office customer service, and/or office operations experience is preferred
  • Ability to work with honesty, integrity, maintain confidentiality and a professional approach is a must

Open Until Filled

To apply online visit our website: www.isaakinsuranceagency.com, or pick up an application at Isaak Agency, Inc, 419 S Roosevelt St, Aberdeen, SD 57401, (605) 725-4500. Resumes and completed applications can also be mailed to or dropped off at the above address.

Apply Now