Job Position: Customer Service Representative (CSR)/ Office Assistant
We are looking for a full-time, customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, and providing excellent customer care. This includes answering phone calls, waiting on customers, gathering information, and directing them to the appropriate person.
To ensure success you should have good communication skills with a friendly and professional demeanor.
This full-time position offers paid vacation and retirement, with a starting pay of $18.00 per hour.
First point of contact when customers call or stop into the office
Accessing customer accounts and policy schedules
Taking and applying premium payments
Accurately balancing the daily bank deposit and taking deposits to the bank
Making sure daily mail gets out in a timely manner
Maintaining and entering data in the agency management system
Obtaining accurate information from insureds and giving to the appropriate person
Ability to formulate correspondence and e-mails in a concise and accurate manner
Ability to work with coworkers, customers, lenders, and the insurance companies we represent
Maintain office supplies as needed
Maintaining records for licensing and continuing education
Other duties as assigned
High School diploma or GED
Valid driver’s license
A US citizen
Excellent communication and customer service skills
Ability to multitask
Must be organized and detail oriented
Basic math, accounting and computer skills, good proofing and editing skills
Must possess an outstanding ability to work with the general public and handle customer inquiries and complaints
Office customer service, and/or office operations experience is preferred
Ability to work with honesty, integrity, maintain confidentiality and a professional approach is a must
Open Until Filled
To apply online visit our website: www.isaakinsuranceagency.com, or pick up an application at Isaak Agency, Inc, 419 S Roosevelt St, Aberdeen, SD 57401, (605) 725-4500. Resumes and completed applications can also be mailed to or dropped off at the above address.